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General Terms and Conditions

Article 1. Scope of Application
  1. The Accommodation Contract and related contracts to be concluded between our Hotel and the Guest shall be based on this Contract under the following terms and conditions of our Contract. Any matter not stipulated in this Contract shall be governed by ordinance and generally established practice.
  2. When our Hotel has agreed to conclude a Special Contract without conicting with ordinance and established practice, the said Special Contract shall prevail.
Article 2. Application for Accommodation Contracts
  1. The Guest who intends to apply to our Hotel for an Accommodation Contract will be required to provide our Hotel with the following particulars:
    1. Name(s) of Guest(s) to be registered.
    2. Date(s) scheduled for overnight stay and estimated time of arrival.
    3. Accommodation charge (according, in principle, to the basic accommodation charges described in the attached Table 1).
    4. Other information considered necessary by our Hotel.
  2. In the case that the Guest has requested, during his/her stay, an extension of an overnight stay beyond the date described in the preceding Paragraph (2) above, our Hotel shall handle his/her request as a new application for an Accommodation Contract which has been made at the point in time when the said request has been made.
Article 3. Conclusion of Accommodation Contracts, etc.
  1. The Accommodation Contract shall be considered to have been concluded at the time when our Hotel has accepted the application described in the preceding Article.
  2. When the Accommodation Contract has been concluded under the provision of the preceding Paragraph, the Application Deposit payable for the period scheduled for overnight stay as prescribed by our Hotel shall be paid by the date set by us, up to the maximum amount equal to the basic accommodation charge for 3 days in cases where the period scheduled for overnight stay exceeds 3 days.
  3. The Application Deposit shall rst be applied to the nal payment of the Accommodation Charge payable, and when the circumstances requiring application of the provisions of Article 6 and Article 18 have arisen, to penalty and then to compensation money in this order. If there is any balance left it will be repaid at the time when the Accommodation Charge is paid as provided in Article 12.
  4. In the case that the Application Deposit described in Paragraph 2 of this Article has not been paid by the date set by us as stipulated in the same Paragraph, the Accommodation Contract shall become invalid, but limited only to the case where our Hotel has notied the Guest to that eect at the time when prescribing the day due for payment of the Application Deposit.
Article 4. Special Contracts Requiring No Accommodation Deposit
  1. Notwithstanding the provision of the preceding Article, Paragraph 2, there are cases where our Hotel accept a Special Contract which does not require payment of the Application Deposit specied in the said Paragraph after the conclusion of the Contract.
  2. When accepting an application for an Accommodation Contract, in the case that our Hotel fails to request payment of the Application Deposit specied in the preceding Article, Paragraph 2, and/or in the case that it fails to prescribe the due date for payment of the said Application Deposit, the Special Contract described in the preceding Paragraph shall be considered to have been accepted.
Article 5. Refusal of the Conclusion of the Accommodation Contract
  1. The following are cases where our Hotel will not accept the conclusion of theAccommodation Contract:
    1. When application for accommodation is not based on this Contract.
    2. When there is no room available due to full occupancy.
    3. When the Guest seeking accommodation is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals.
    4. When the Guest seeking accommodation is considered to be corresponding to the following (a) to (c).
      1. Crime group or its related persons; corporate, social, or political racketeer; organized crime syndicate; or other antisocial force (hereinafter collectively “Antisocial Forces”).
      2. A corporate body or other organization where Antisocial Forces control business activities.
      3. In a corporate body that has persons relevant to Antisocial Forces in its board member.
    5. When the Guest seeking accommodation behaves extremely in a way that causes a nuisance against other hotel guests.
    6. When the Guest seeking accommodation is clearly considered to be a patient with an infectious disease.
    7. When a violent act of demand pertaining to accommodation is carried out, or a burden beyond the reasonable purview is demanded.
    8. When act of Nature, trouble with facilities, and other unavoidable causes prevent the Guest from staying at our Hotel.
    9. When the provision of Article 10 in the Hotel Business Law of the Hokkaido prefectural Ordinance issued by the Prefecture is applicable.
Article 6. The Guest's Right to Cancel the Contract
  1. The Guest may request our Hotel to cancel the Accommodation Contract.
  2. In the case that the Guest has cancelled the Accommodation Contract in whole or in part due to causes attributable to him/her (which is the case when our Hotel has requested payment of the Application Deposit by prescribing the date due for such payment under the provision of Article 3, Paragraph 2, except in the case when the Guest has cancelled the Accommodation Contract prior to such payment), payment of penalty shall be required as specied in the attached Table 2.
  3. In the case that the Guest does not arrive by 8 p.m. on the day of an overnight stay without informing our Hotel of a delay (or after the lapse of 2 hours past the scheduled time of arrival if indicated by the Guest beforehand), the Accommodation Contract concerned may be considered to have been cancelled by the Guest and will be handled accordingly.
Article 7. The Right of Our Hotel to Cancel the Contract
  1. The following are cases where our Hotel may cancel the Accommodation Contract:
    1. When the Guest is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals, or he/she is considered to have behaved in such a manner.
    2. When the Guest is clearly considered to be corresponding to the following (a) to (c).
      1. Crime group or its related persons; corporate, social, or political racketeer; organized crime syndicate; or other antisocial force (hereinafter collectively “Antisocial Forces”).
      2. A corporate body or other organization where Antisocial Forces control business activities.
      3. In a corporate body which has persons relevant to Antisocial Forces in its board member.
    3. When the Guest in accommodation behaves extremely in a way that causes a nuisance against other hotel guests.
    4. When the Guest is clearly considered to be a patient with an infectious disease.
    5. When a violent act of demand pertaining to accommodation is carried out, or a burden beyond the reasonable purview is demanded.
    6. When unavoidable causes, such as act of Nature, etc., prevent the Guest from staying at our Hotel.
    7. When the provision of Article 10 in the Hotel Business Law of the Hokkaido prefectural Ordinance issued by the Prefecture is applicable.
    8. When the Guest smokes in bed or vandalizes re protection facilities, or does not comply with the matters prohibited by our Hotel (limited only to those matters necessary for re prevention) among the rules of use prescribed by our Hotel.
  2. In cases where our Hotel has cancelled the Accommodation Contract in accordance with the provision of the preceding Paragraph, charges for accommodation service, etc. which have not yet been oered to the Guest shall not be receivable.
Article 8. Registration of Accommodation
  1. The Guest will be required to register the following particulars at the front desk of our Hotel:
    1. Name, age, sex, address and occupation of the Guest.
    2. Nationality, passport number, place entered and date entered, in the case of a foreign guest.
    3. Scheduled date and time of departure.
    4. Other particulars considered necessary by our Hotel.
  2. In the case that the Guest intends to pay the charges described in Article 12 by using such means in place of currency as traveler’s checks, accommodation coupons, credit card, etc., he/she will be required to show them at the time of registration described in the preceding Paragraph.
Article 9. Time Allowed for Use of the Guest Room
  1. The time allowed for the Guest to use the guest room of our Hotel shall be from 3 p.m. till 12 p.m. of the following day, except when the Guest stays for more than one night in succession, in which case the Guest may use the guest room all day except the day of arrival and the day of departure.
  2. Notwithstanding the provision of the preceding Paragraph, there are cases where our Hotel may accept the use of the guest room in hours other than those specied in the preceding Paragraph, in which case an additional charge will be required as specied below.
    1. Up to 2 p.m. – 30% of the room charge
    2. Up to 5 p.m. – 50% of the room charge
    3. Past 5 p.m. – Full amount equal to the room charge
Article 10. Compliance of the Rules of Use of the Hotel
  1. While staying in our Hotel, the Guest will be required to comply with the Rules of Use posted inside our Hotel as prescribed by us.
Article 11. Business Hours
  1. The business hours of principal facilities in our Hotel shall be as follows. Details of the service hours of other facilities are explained in the pamphlet provided, displays at major points inside our Hotel, and the service directory provided in each guest room.
    1. Service hours of front desk, cashier's desk, Cashier, etc.
      1. Curfew – none
      2. Front Desk – 24 hours
    2. Drinking and Eating (Facilities) Service Hours: handout provided
    3. Service Hours of Ancillary Facilities: handout provided
  2. The service hours described in the preceding Paragraph may be changed temporarily for unavoidable reasons, in which case the Guest will be notied by proper means.
Article 12. Payment of Charges
  1. The breakdown of the accommodation charge, etc. payable by the Guest shall be as listed in the attached Table 1.
  2. Payment of the accommodation charges, etc. described in the preceding Paragraph shall be made in currency or by other alternative means acceptable by our Hotel, such as traveler's check, accommodation coupon, credit card, etc., at the front desk at the time when the Guest departs from our Hotel or is charged by our Hotel.
  3. In the case that the Guest has not stayed at our Hotel at his/her discretion even after we have oered the guest room to the Guest and made it available for him/her to use, the accommodation charge will still be charged.
Article 13. Responsibility of Our Hotel
  1. In the case that we have inflicted damage on the Guest in the course of fulfilling the Accommodation Contract and related Contracts or in breach of these Contracts, we shall compensate for the said damage, unless the said damage has been caused due to a cause not attributable to us.
  2. The Hotel has received the Fire Safety Certification Mark from the fire fighting agency but is also covered by the Hotel liability insurance to cope with emergencies in the case of fire, etc.
Article 14. Handling In Case the Guest Room Contracted Is Not Available
  1. Should the guest room contracted for the Guest under the Accommodation Contract become unavailable for him/her, our Hotel shall try to oer other accommodation facilities under the same conditions as the original Accommodation Contract as far as possible, subject to the consent of the Guest concerned. In the case that the Guest consents to use of the other accommodation facilities, the Hotel shall pay for accommodations at the other facilities, transportation to, etc., and any dierence, but the deposit shall not be returned to the Guest and the accommodation charge will still be charged.
  2. Notwithstanding the provision of the preceding Paragraph, in cases where we are unable to oer other accommodation facilities to the Guest, we shall return to him/her the deposit payment. However, in cases where there is no cause attributable to us for not being able to oer the guest room, we shall not pay the compensation charge.
Article 15. Handling of Checked Articles, etc.
  1. When the articles, cash and/or valuables checked by the Guest at the front desk have been lost or damaged, our Hotel shall compensate for the damage, unless the loss or damage has been caused by force de majeure.
  2. When the Guest has brought into our Hotel articles, cash and/or valuables but has not secured them in the safety box in the guest room, we shall compensate for the loss or damage inicted on them if caused intentionally or negligently on our part.
Article 16. Custody of the Baggage or Personal Belongings of the Guest
  1. When the baggage of the Guest has arrived at our Hotel prior to his/her arrival, our Hotel will keep it subject to our agreement given prior to its arrival, and will hand it to the Guest at the time when he/she checks in at the front desk.
  2. In the case that the baggage or personal belongings of the Guest are found misplaced after he/she has checked out, our Hotel shall ask the owner of such items for his/her instructions when the owner has been identied. However, when there are no instructions from the owner or the owner has not been identied, our Hotel shall keep them for 7 days including the day when they have been found, and shall deliver them to a police station near our Hotel after a lapse of 7 days.
  3. The responsibility of our Hotel regarding the custody of the Guest's baggage or personal belongings in the case of the preceding two Paragraphs shall conform to the provision of the preceding Article, Paragraph 1, in the case of Paragraph 1 of this Article and to the provision of the preceding Article, Paragraph 2, in the case of the preceding Paragraph.
Article 17. Responsibility for Parking
  1. When the Guest uses the parking area of our Hotel, our Hotel only lends the parking area and does not assume responsibility for care and custody of the vehicle parked, regardless of whether or not our Hotel has been asked to keep the key to the vehicle. However, our Hotel shall be liable for compensation if and when the vehicle parked is damaged intentionally or negligently on our side while keeping the parking area under our control.
Article 18. Responsibility of the Guest
  1. In the case that our Hotel has suered damage due to the intention or fault of the Guest, the Guest will be required to compensate to our Hotel for the said damage.
Article 19. Governing Law, Jurisdiction
  1. If there is a judicial dispute regarding this Accommodation Contract, the case’s rst hearing shall take place in the district court in whose jurisdiction company headquarters is located.
Table No.1 Breakdown of Accommodation Charges (concerning Article 2-1 and 12-1)
Contents Breakdown of Charges (A, B, C)
Amounts to be paid by the Guest Accommodation Charges ① Basic Accommodation Charge
(Room charge)

② Service Charge (①×10%)
③Tax
A Consumption Tax
B Bath Tax
A Consumption Tax(①+②)×8%
B Bath Tax : 150 JPY per Guest
Extra Charges ④ Food and Beverage
⑤ Service Charge(④×10%)
⑥ Tax
C Consumption Tax
C Consumption Tax (④+⑤)×8%

In the case of a revision in taxation law, tax shall be applied according to the revised regulations.
*The Service Charge ⑤ may exceed 10% in some cases.

Table 2. Penalty (concerning Article 6-2) for Hotels
Number of guests subscribed Day when cancellation Notice received
No Show Accommo-
dation Day
1 Day Prior to
Accommo-
dation Day
9 Days Prior to
Accommo-
dation day
20 Days Prior to
Accommo-
dation Day
Individual Guest from 1 to 14 100% 80% 20%    
Group Guest from 15 to 99 100% 80% 20% 10%  
100 or more 100% 100% 100% 20% 10%
Remarks
  1. The percentage is the percentage of the Penalty against the Basic Accommodation Charge.
  2. In the case that the number of days for accommodation has been reduced, Penalty for One Day (rst day) shall be charged, regardless of the number of days reduced.
  3. In the case that the Accommodation Contract has been cancelled for a part of the Group (consisting of 15 members or more), the Penalty charged shall be for the number of the Group members equal to 10% (a fraction to be evened up) of the total number of the Group members booked for accommodation as of 10 days prior to the rst day of occupancy (or the day when the Accommodation Contract has been accepted in less than 10 days prior to the rst day of occupancy).
  4. Accommodation packages sold by the Hotel shall be subject to separate penalties.
The Windsor Hotel TOYA

Shimizu, Toyako-cho, Abuta-gun, Hokkaido[ map ]
049-5722 Japan
+81-142-73-1111(Operator)

For Reservations
For Reservations+81-142-73-1111(Operator Domestic)
For Reservations0120-290-500(Domestic)

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