Services for Children
Accommodations
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- Is it possible for me to stay overnight with a seeing-eye (or guide) dog?
- Do you have wheelchair accessible rooms?
- How early can I make a reservation?
- What are the check in and check out times?
- What is the difference between the Superior Room and the Junior Suite Room?
- If I arrive early, can I go to my room?
- Is an early check in and late check out possible?
- I'd like a room on the lakeside. How is the view from the room?
- Are there shower booths?
- Are there " Washlets" (toilets with built-in bidets)?
- What kinds of amenities do you have?
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- Are non-smoking rooms available?
- Can we bring outside food and drinks?
- Can I use a credit card?
- Can you put me on a waiting list?
- How big are the beds?
- Can I choose the type of pillow?
- Are there Japanese-style rooms?
- Can I watch CS and BS broadcasts from the television in the room?
- Is it possible to rent bed guardrails?
- Can my pet stay overnight with me?
- Do you have DVD, CD, and MD players?
Hotel Facilities
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- Are towels provided at the Sansen (hot spring)?
- Are there roten-buro (open-air baths) and saunas?
- What kind of hot spring water is flowing?
- Can I wear a yukata (bathrobe / sleepwear) and slippers when walking to the baths?
- Are there ice machines?
- Is the parking lot free?
- If I check in late at night, will I be able to find a place to dine?
- Are there vending machines for juice and cigarettes inside the hotel?
- Are there room safes?
- Are there places where I can buy souvenirs and gifts?
- Is it possible to use my cellular phone?
- Is there a cash dispenser?
- Is there a beauty salon?
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- How much is it to use the swimming pool?
- Do I need to make reservations for the shuttle bus and the limousine bus?
- What is the nearest airport? What kind of transportation is available from the airport to the hotel?
- What are the driving directions to the hotel?
- Can I arrange a rental car service from the hotel?
- What are the tourist spots around the hotel?
- When is Toyako's Long Run Hanabi (Long Run Fireworks Display)? Can I see the fireworks from the hotel?
- What is the atmospheric temperature? What kind of clothing should I bring?
- Can I use the internet in my room? Do you have a business center? Do you rent out personal computers?
- Do you provide special services for birthdays (and anniversaries)?
- I'd like to ask about The Windsor (public information magazine).
Golf
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- How can I make reservations for the golf course?
- Are there cancellation fees?
- Is it possible to play half a course or a course and a half?
- Are rental clubs available?
- Can spectators come along on the course?
- Can children play on the course with me?
- Can I play on the course wearing cleated golf shoes?
Ski Area
SPA
